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About us
Fitlads is the UK's second largest gay dating website - with over 250,000 members, and.... This is the Fitlads Store. Here you can buy Fitlads branded goods, from bottle openers to football kit.
Delivery options
- Free UK delivery: UK only - we dispatch by Royal Mail's cheapest option. Delivery may take up to seven working days. For small items such as condoms and lube, we ship in a small envelope that does not need to be signed for. For more valuable items such as football shirts, we require a signature on delivery.
- (Available from March) Express delivery: £1.99 - UK only. For orders received before 3PM, we dispatch same day, using 1st Class Signed-for post. A signature will be required on delivery. You should receive your item the next day - but please allow up to three days. Orders after 3PM are posted the next day.
- (Available from March) Guaranteed next day: £5 - UK only. For orders received before 3PM, we dispatch same day, using Royal Mail's Special Delivery service. For orders placed on Friday, this will arrive on Monday.
- Euro delivery: £5.99 - anywhere in Europe.
Can I collect?
Sure! We're based in Edinburgh and if you're in the area, feel free to collect. Please call us on 0131 510 5100 to arrange a time, and we'll put the kettle on!
Refunds, returns and cancellations
We will refund items returned or cancelled within 7 days of purchase. Your refund will be issued using the same payment method you used to order, so Paypal payments will be refunded by Paypal, and credit card payments will be refunded to the credit card.
If the item is defective, we will refund within thirty days of purchase.
We cannot accept returns of condoms and lubricants as these are sensitive sexual health products and we will be unable to re-stock these items. We will replace or refund condoms and lubricants if they are phsyically defective.
Customer service contact information
Telephone: 0131 510 5100
Email: store@fitlads.net or paypal@davidandjoe.com
Address: David and Joe Ltd, 12D Timber Bush, Edinburgh, EH6 6QH
Privacy Policy
In accordance with the Data Protection Act, the data we hold about you is:
- Not kept longer than is necessary;
- Kept securely;
- Not transferred outside of David and Joe Ltd, or our credit card processors, Paypal;
- Accurate and up to date;
- Processed only for the purposes of supplying your order.
We do not store financial details, Paypal process all transactions on this website and we trust them to keep their systems secure.
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